Privacy Policy

Introduction

This Privacy Policy describes how Calsyco and its affiliates (collectively "Calsyco", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://calsyco.com/download (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Information Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Personal data/information provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID
• Any information shared as proof of identity or address
• Bank account or credit or debit card or other payment instrument information (with your consent)
• Biometric information such as facial features or physiological information (when opted for certain features)
• Behavioral preferences and other information you choose to provide on our Platform
• Transaction information on Platform and third-party business partner platforms

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

Information Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customize your experience
• Detect and protect against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys

You understand that your access to these products/services may be affected in the event permission is not provided to us.

Information Sharing

We may share your personal data in the following circumstances:

• Internal Sharing: Within our group entities, corporate entities, and affiliates to provide access to services and products
• Third Parties: With sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs
• Legal Compliance: With government agencies or law enforcement agencies if required by law or court orders
• Rights Protection: To enforce our Terms of Use or Privacy Policy, respond to claims, or protect rights, property or personal safety

These disclosures may be required to provide you access to our services, comply with legal obligations, enforce user agreements, facilitate marketing activities, or prevent fraudulent activities.

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet which cannot always be guaranteed as completely secure. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform, this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may refuse or delay deletion of the account in event of any pending grievance, claims, pending shipments or other services. We retain your personal data for a period no longer than required for the purpose for which it was collected or as required under applicable law.

We may retain data related to you if we believe it may be necessary to prevent fraud or future abuse. We may continue to retain your data in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

You consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

You have an option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line. However, your withdrawal of consent will not be retrospective and will be in accordance with applicable laws.

Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy, as may be required under applicable laws.

Grievance Officer