Refund & Return Policy

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

1. Cancellation Timeline: Cancellations will only be considered if the request is made within 3 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. Perishable Items: Calsyco does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
3. Damaged or Defective Items: In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 3 days of receipt of products.
4. Product Expectations: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
5. Warranty Products: In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.
6. Refund Processing: In case of any refunds approved by Calsyco, it will take 3 days for the refund to be processed to you.

Return Policy

We offer refund/exchange within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

Eligibility Criteria

In order to become eligible for a return or an exchange:

• The purchased item should be unused and in the same condition as you received it
• The item must have original packaging
• If the item that you purchased on a sale, then the item may not be eligible for a return/exchange

Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

Exempted Categories

You agree that there may be certain categories of products/items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase.

Return Process

For exchange/return accepted requests (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. If the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.

Shipping Policy

The orders for users are shipped through registered domestic courier companies and/or speed post only.

Shipping Timeline

• Orders are shipped within 1 day from the date of the order and/or payment
• Delivery as per the delivery date agreed at the time of order confirmation
• Delivery subject to courier company/post office norms

Delivery Terms

• Platform Owner shall not be liable for any delay in delivery by the courier company/postal authority
• Delivery of all orders will be made to the address provided by the buyer at the time of purchase
• Delivery of our services will be confirmed on your email ID as specified at the time of registration
• If there are any shipping costs levied by the seller or the Platform Owner (as the case may be), the same is not refundable

Payment Gateway Conditions

For transactions conducted through our payment gateway, the following additional conditions apply:

• Payment Security: All payment transactions are processed through secure payment gateways with industry-standard encryption
• Payment Methods: We accept major credit cards, debit cards, net banking, and digital wallets as specified during checkout
• Transaction Fees: Any payment gateway charges or transaction fees will be clearly displayed before payment confirmation
• Failed Transactions: In case of failed transactions, the amount will be automatically refunded to your original payment method within 5-7 business days
• Disputed Transactions: For any disputed transactions, please contact our customer service within 7 days of the transaction date
• Refund Method: Refunds will be processed to the same payment method used for the original transaction

Important Timelines Summary

Customer Service

For any queries related to refunds, returns, or shipping, please contact our customer service team: